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Jaclyn Hill’s Back on YouTube, Says She’s “Embarrassed” Over Failed Cosmetics Launch

Jaclyn Hill’s Back on YouTube, Says She’s “Embarrassed” Over Failed Cosmetics Launch

<div>Self-taught makeup guru Jaclyn Hill returned to YouTube Wednesday, with a 19-minute confessional video titled <i>Where I’ve Been.</i> Hill had released the So Rich Lipstick brand in May, which began generating a ton of negative attention because people were finding shards of metal in the product, along with other contaminants. Buyers demanded a recall, but Hill’s company initially would only offer a shard-for-shard exchange. That went down like lead in your lipstick, forcing the company to finally accept refunds from any and all customers in late June, no questions asked, <i>E Online</i> reports. Without mentioning specifics, Hill got real in her video. “My launch was a failure. It failed. It sucked,” she says. “I was so confident that I was almost cocky. Because I was just like, ‘This is gonna be the best thing people have ever seen.'” She continued, “It’s important to me that you guys know how sorry I am, how embarrassed I am. It’s been shocking.” Hill says Jaclyn Cosmetics is on hold for now while she tries to rebuild her brand. <br /></div>

https://www.eonline.com/news/1059359/beauty-influencer-jaclyn-hill-returns-to-youtube-and-says-she-s-completely-embarrassed-over-failed-cosmetics-launch